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Shipping & Returns

Once an order is confirmed it will typically take five to ten business days before it is shipped, we will alert you should it take longer. Please contact us should you need your jewellery any faster, we will do what we can to expedite the process.

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All orders are shipped in plain white padded envelopes, with each jewellery piece placed in a wooded jewellery box inside of a protective cardboard box, embossed with our logo.

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All shipping options are tracked and signed for.

Return & Exchange Policy

For Wholesale orders -  We are happy to take returns or exchanges on standard items, within 14 days of your receipt of the order.

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Returns or exchanges for custom website orders can be made, but are dealt with on a case by case basis.

Delivery times

Please note due to the handmade nature of our jewellery, delivery time can be up to 15 working days after placing your order. Although we typically make pieces within 5.

 

This time can be reduced to just one or a few days if we have pieces in stock. We use Royal Mail Special 1pm Delivery service for UK, Royal Mail Tracked/Signed for international, and UPS is available worldwide. All deliveries are covered by our business insurance. For further details go to our shipping and returns page.

VAT Number 821430764

Company Number 04878002

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Lowesmoor House, Suffolk Street, Cheltenham, GL50 2DQ

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